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Our experts have reviewed 53 VPN providers, which were put through extensive rounds of testing. To learn more about that process, here’s how we review VPNs, where we explain our criteria and our policy of being fully transparent.
TunnelBear is a Canadian-based VPN provider that caters to your digital privacy with both free and paid subscription options. While it holds an average position in the VPN landscape, it manages to sneak onto our list of the best VPNs, which is no small feat.
While based in Canada, a member of the Eyes Alliance, TunnelBear distinguishes itself with a strict no-logging policy with AES 256-bit encryption and a reliable protocol selection, providing a safe online environment.
TunnelBear also goes the extra mile with full leak protection, obfuscation, a kill switch, and split-tunneling features to boost online security. More importantly, it has a clean track record, without any data leaks in the past, highlighting its commitment to your privacy and safety.
However, streaming proves challenging as TunnelBear struggles to unblock popular services. And despite claiming to support P2P sharing, our torrenting tests revealed challenges. Gaming is also a possibility, but its performance is constrained to nearby servers.
Before we dive into examining its various aspects, let’s look at a rundown showing what you can expect from TunnelBear. The following table has the VPN’s specifications.
For this comprehensive TunnelBear VPN review, we'll explore individual aspects, test, and document them. You can expect discussions on its background and jurisdiction, server network and infrastructure, design and user-friendliness, customer service, and more. It goes without saying that we'll also look at what it offers regarding security and privacy.
If you’re interested in our hands-on approach to testing different providers, check our guide on how we review VPNs.
Even with the change in ownership and being based in Canada, TunnelBear VPN remains a reliable choice. Its strong commitment to privacy, strict no-logs policy, and multiple audits are key factors that contribute to its continued trustworthiness. Our Score: 8/10
In selecting a VPN, establishing trust is crucial. A key aspect to consider is the VPN's background, including its jurisdiction and any history of data leaks. This scrutiny is vital to ensure a reliable and secure online experience.
TunnelBear is based in Canada, which is known for its strict laws. You’ve probably heard about the 5/9/14 Eyes Alliance before, and you should know that Canada is a member of that alliance. It has its own mass surveillance laws, and it exchanges data with the US and other countries. Canadian ISPs and telecom operators are also battling against pirates and 'copyright-infringing' VPNs.
A few years ago, TunnelBear was acquired by McAfee, a reputable brand in the world of digital security. Interestingly, McAfee has its own VPN product called McAfee Safe Connect VPN. Even though the same company owns both of these VPNs, TunnelBear operates independently and adheres to its own privacy policy.
The TunnelBear acquisition was geared toward elevating McAfee's advanced cybersecurity portfolio. The goal was to fortify their offerings, ensuring consumers are safeguarded seamlessly from device to cloud. However, the problem is that McAfee comes from the USA – which is perhaps the worst country in the world for any VPN-related business.
To give you some peace of mind, TunnelBear went through its 7th independent security audit last November 2023. As it turns out, this VPN doesn’t collect any data that could identify what you do online. This company also revealed that it receives occasional requests for user data (which is hardly surprising) – but it never answers those requests.
No, TunnelBear didn't leak personal info before. There are no reports of this VPN exposing its users via any vulnerabilities, active data leaks, or unauthorized data collection. The company strictly adheres to a no-logging policy, meaning they don't collect any information about your browsing activity while connected to their VPN.
When the government or law enforcement asks for data, TunnelBear might confirm if an account exists, according to their 2023 transparency report. However, they won't spill the details on how it's used. They're really into privacy, so they don't collect things like IP addresses, DNS queries, or any info that could point to you on their network.
The bottom line is that TunnelBear seems like a promising VPN for those seeking online anonymity. Still, we can’t hide the fact that it comes from Canada, and it’s also associated with the US.
Yes, TunnelBear is safe to use. It defaults to robust AES 256-bit encryption, offers a secure VPN tunnel, and supports three VPN protocols (WireGuard, OpenVPN, and IKEv2).
On Windows, if other encryption isn't available, IKEv2 in TunnelBear will fall back to AES-256-GCM, AES-256, or AES-128. Also, if you prefer a hands-off approach, there's the default Auto option to pick the best protocol for you.
What's even more reassuring is that TunnelBear was the first to publish a third-party public security audit for consumer VPNs. This commitment to transparency continued with their seventh independent security audit in 2023, solidifying their dedication to user security.
TunnelBear can be installed on a handful of devices. There’s no Android TV, Fire OS, or router support, which is unfortunate. Our Score: 6/10
To see which devices and platforms are supported by TunnelBear, take a look at the following table. We’ll list only native apps offered by this VPN provider.
For desktop systems, TunnelBear provides a native app for both Windows PC and macOS. TunnelBear also works on some Linux flavors – but it doesn’t support this platform natively. Please note that if you’re a Linux user, we don’t recommend this VPN as it comes with compatibility issues (turn to our guide on the best VPN for Linux to find an alternative).
When it comes to mobile platforms, there are native apps for iPhone, iPad, and Android devices. And if you care about browsing protection, note that Chrome, Edge, and Firefox extensions are supported.
We must also mention that TunnelBear doesn't support manual configuration on any router. Also, devices such as Android TV, Apple TV, Firestick, or gaming consoles aren't supported either. On the positive side, it does allow unlimited simultaneous device connections.
You don't need any special skills or expertise to install TunnelBear. This VPN comes with simple installation methods across all of its supported platforms. Our Score: 10/10
In this part of our TunnelBear VPN review, we'll walk you through downloading the app and completing the initial setup. It's a quick and easy process to get you started.
TunnelBear offers both free and paid accounts, but the free plan is limited in terms of bandwidth. To experience everything this VPN has to offer, you need to get the paid plan.
For starters, you need to subscribe, download the installation file, and set it up on your device. The whole process takes only a few minutes. Here's a step-by-step guide for you on Windows:
In terms of mobile devices, you'll need to visit the Play Store or iOS App Store. Download the app from there, use your credentials to log in - and you're all set.
TunnelBear covers the basics, providing the standard VPN features, and manages to include a few advanced ones, like obfuscation and split tunneling. However, it doesn't include dedicated IPs in its feature set. Our Score: 7.5/10
TunnelBear provides a decent range of VPN features to enhance your security. Its basic features work well, ensuring the safety you need. In this section, let's explore how well these features perform.
TunnelBear boasts over 5,000 servers across 47 countries. While specific city connections may not always be available, you still have a range of locations to choose from. Our Score: 7.5/10
For an optimal VPN experience, it's essential to choose a provider with a vast global server network. This becomes even more beneficial when you aim to unblock websites, giving you the flexibility to select specific locations.
TunnelBear VPN operates with 5,000+ servers spread across 47 countries. However, this count falls short compared to VPNs with the most servers, which boast server locations in more than 100 countries.
However, TunnelBear now offers a city-level selection, which is available across all platforms. With this update, you gain the flexibility to choose from 12 cities in the US and 3 cities in Canada, providing more control over your connections.
TunnelBear VPN may also work in China thanks to its GhostBear obfuscation feature. However, you won't find a server in India because TunnelBear withdrew its service due to cybersecurity regulations.
TunnelBear also tells us that their server network isn’t made of virtual servers. Instead, it comes with bare-metal servers. In other words, they’re saying that they don’t have too many servers – but that you shouldn’t worry about the safety of your data as they control their entire infrastructure.
TunnelBear is straightforward to use. However, it does feel barebones in some ways, as it doesn't give you too many options to tweak. Our Score: 7.5/10
In this segment of our TunnelBear review, we're going to look at how the VPN works on desktop and mobile platforms. And since TunnelBear has browser extensions, we'll be checking those out too. Here's what you should know.
The home screen of TunnelBear leaves a positive first impression. The biggest portion consists of a large-sized map. You'll see comedic illustrations all over, along with a list of countries that allow you to connect to their servers.
On the upper left side, there's a prominent ON/OFF toggle that's set to the ‘Fastest’ server by default. This means that TunnelBear can connect you to the nearest server, which should provide the best possible speeds.
When you're not connected to TunnelBear VPN, the map is all gray with yellow tunnels, like a quiet, muted landscape. But, once you hit that connect button, things liven up. The map changes into vibrant green and light blue colors, and there's this cool line that links where you are to the server you picked.
To change your location, you have two easy choices: either click on the yellow tunnels or manually search for servers near the connect button. Once you've connected, you'll see your current location. If you want to switch, simply click on the drop-down menu and pick another server. It's as straightforward as that!
To dive a bit deeper into what this application offers, you can click on the "hamburger" button in the top-left corner. This is where you’ll see a button that will take you to TunnelBear’s settings. Let’s see what can be found here.
TunnelBear’s Mac client shares a user interface similar to that of the Windows app. At launch, you get the same home screen featuring a large map and placeholders for server locations.
However, the toggle switch is now on the bottom of the app. An arrow beside it drops down to show a list of countries. Like on Windows, you can connect to a server using either of these options.
The difference between the platforms shows up when you enter the settings pages. Both desktop apps got a recent do-over. The Windows app has 4 options for its settings, while the Mac app has five. Let's take a look at TunnelBear VPN's settings on Mac.
As expected, the mobile apps share TunnelBear’s simple, polished user interface on desktops. There’s also the large connection map we've become used to.
Like the desktop apps, you'll easily spot your connection on TunnelBear by a notable shift in the map's color. It transitions from a complete gray to a lively mix of green and light blue hues in both iOS and Android apps.
Switching locations is as straightforward as it is on desktop apps. You can either manually select your preferred server location from the drop-down menu or opt for an automatic connection to the fastest location for a smooth VPN experience.
When it comes to changing TunnelBear's settings on iPhone and Android devices, here's what you can tweak.
TunnelBear browser extensions have a simple, minimalistic look with VPN-like capabilities. Made to be a lighter version of TunnelBear, it seamlessly fits into your browser, putting emphasis on encrypting your Web browser data. These extensions are up for grabs on Chrome, Firefox, and Edge, and they essentially share the same set of features.
When you're disconnected from TunnelBear, the map stays gray like on the desktop and mobile apps. Once you connect to a server, the button turns golden yellow, and the map changes its color from gray to a mix of green and light blue.
Upon inspecting the settings on the Chrome extension, we found a bit of a letdown in terms of options. It lacks features like ad blocking, anti-malware, or WebRTC. However, the VPN extension does come with added convenience through support for keyboard shortcuts.
On the positive side, TunnelBear steps in with a separate browser extension called "Blocker," specifically tailored for blocking online trackers. While these extensions collectively enhance usability, they lack additional customization options, which is something that advanced users might frown upon.
TunnelBear can’t unblock any of the currently popular media streaming websites, but it does unblock a few niche ones. In addition, it doesn’t allow torrenting and offers a mediocre gaming experience. Our Score: 3/10
VPNs offer various functionalities, such as unblocking websites, facilitating torrent downloads, and ensuring a secure and seamless online gaming experience. In this TunnelBear review, we spill the beans on how it performs in these key areas.
No, TunnelBear isn't good for streaming, and it doesn't rank as the best streaming VPN at the moment. While it can work its magic on certain US streaming services, star players like Hulu, Disney Plus, Prime Video, Max, and BBC iPlayer seem to be a tough crowd.
Netflix US is also a tough nut to crack, although we did find our way into the libraries of Netflix UK and Netflix Canada. So, it's a bit hit-and-miss on the streaming front, you could say.
Here are some US-based streaming platforms that TunnelBear can unblock:
For non-US streaming platforms, here's a little preview of what this VPN can unblock:
We also have to add that configuring TunnelBear on your router isn't an option. Streaming on your smart TVs is also off the table due to the absence of dedicated apps for Firestick or Android TV. Considering these limitations, TunnelBear may not be the ideal choice for streaming.
No, TunnelBear isn't good for torrenting. We conducted tests using TunnelBear with uTorrent, a widely used BitTorrent client, as recommended by TorrentFreak. Despite attempting connections to various server locations, including the US, UK, Canada, and Australia, our efforts to torrent with TunnelBear were unsuccessful.
While TunnelBear offers a kill switch, which is a handy feature for torrenting, it leaves us in the dark about P2P support and other torrenting perks like port forwarding or SOCKS5 servers. The absence of these details in the app settings leads us to assume that these features may not be part of TunnelBear's offerings. So, if you need more torrenting options, check out our article on the best torrenting VPN.
Yes, TunnelBear is good when you connect to the server nearest to your actual location. However, it's not the best gaming VPN in the current VPN landscape.
If you're a gamer, latency is the biggest concern, along with security and privacy. While TunnelBear can handle the latter, its connection speeds are hardly blazing-fast. TunnelBear doesn't have gaming-optimized servers, too.
In other words, gaming might not be super smooth with TunnelBear VPN. The servers are there, but the setup isn't perfect, and the speeds can be a bit unpredictable, making competitive gaming a bit tricky.
TunnelBear uses the most secure VPN protocols and the best possible encryption. In addition, it truly doesn’t store any of your personal data. Our Score: 9/10
In this section, we'll assess how TunnelBear handles our security and privacy. We'll focus on three important aspects: the VPN protocols it uses, its logging policy, and IP/DNS leaks. This will help us understand how TunnelBear takes care of our personal information when we're using their service.
TunnelBear offers a range of VPN protocols, but their availability varies depending on the device you're using. Let's start with a rundown of the protocols you can anticipate from this VPN provider.
Depending on your platform of choice, TunnelBear offers a combination of different encryption levels and VPN protocols. On Windows and macOS, you get to use WireGuard / OpenVPN / IKEv2, along with AES-256-GCM encryption.
Then, we also have mobile devices. On Android smartphones, TunnelBear uses OpenVPN / WireGuard with AES-256-GCM encryption and AES-256-CBC authentication. And there are also iOS users who will get to use OpenVPN / IKEv2 / WireGuard coupled with AES-256-CBC.
The protocols mentioned above are enabled by default. However, you can also change them manually, as the table displayed above shows. For example, TunnelBear's Windows app lets you pick from OpenVPN, IKEv2, and WireGuard.
No, TunnelBear doesn't keep logs. Of course, this applies to data that could identify what you do online. These claims were verified through an independent audit, concluding that TunnelBear respects the privacy of its users. However, it’s important to highlight that some information is being collected nonetheless.
When it comes to the logged types of data, this includes account data, credit card transactions, and operational data. We’re talking about your email address, payment info, OS version, TunnelBear app version, total bandwidth, and similar.
We believe that it’s safe to say that TunnelBear is truly a no-logs VPN – which means that it deserves your trust, at least for the moment.
No, TunnelBear VPN doesn't leak your personal data. Once you connect to a secure server, you’ll get a virtual IP address and hostname, and you’ll appear as if you’re in a different country.
As evident from the image above, our real location remains undetected. This means that third parties will only see your virtual (fake) information instead of knowing who you really are.
Scoring a 47% average speed reduction in our tests, TunnelBear VPN isn't the speediest option. Nevertheless, it delivers solid performance for your daily online tasks, all while keeping your online privacy secure. Our Score: 6/10
TunnelBear places a 2GB bandwidth per month on its free version. Unlike most other providers with free options, it guarantees the same speeds whether or not you pay for a subscription. So, let’s check those claims.
First, we checked our connection speed without using the VPN to establish a baseline. Then, we connected to nearby servers and others further away. With TunnelBear VPN disabled, the speed test results returned 269.65 Mbps for downloads and 298.96 Mbps for uploads. We used this as the basis for comparison with the speed test results you'll see next.
Overall, TunnelBear VPN slowed us down by 47% on average. The speed test puts TunnelBear in the mid-range region for VPNs we've tested. It's not nearly as fast as NordVPN or ExpressVPN, but it performs better than many others.
Sadly, live chat isn't available. However, you can count on a nice set of self-help resources, and you can always open a support ticket. Our Score: 4/10
If you ever need help, TunnelBear can assist you in many ways. Expect to find these types of resources:
As you can see, live chat is missing here. This means there’s no way to talk to a real person in real-time and have your issue resolved quickly. We would've really liked to see this option, as it would dramatically improve this company’s treatment of its subscribers. Although TunnelBear doesn't offer live chat, they do maintain an active blog for sharing news and updates.
TunnelBear's current cheapest plan competes well with other VPNs today. We're unimpressed with its lack of a money-back guarantee, but you can consider the free version as a trial plan. Our Score: 6.5/10
Currently, TunnelBear has three subscription tiers available, and choosing one of its longer-term plans will help you save money. Here's everything you need to know when it comes to its pricing.
TunnelBear starts at $4.17/month if you get the longer, 2-year plan. Its standard monthly price is $9.99, and we have to say that its similarly-priced competitors offer plenty more for the same price. However, with the 2-year plan, you get to save the most. TunnelBear also offers a free plan with a data limit, but if you require unlimited data, a premium subscription is your best bet.
All paid plans come with the same set of features, including unlimited data and priority customer support. The difference lies in the prices and the duration of each plan. Here's what you'll be paying for TunnelBear VPN with its current plans:
When compared to TunnelBear's regular (monthly) price, the 2-year deal results in a 58% savings. Interestingly, their website checkout currently restricts payment to credit cards only. This might be a drawback if you're seeking more anonymity or multiple payment methods, which are common with many top-rated VPN providers.
Fortunately, mobile users can subscribe through the iOS App Store and Google Play Store, offering more flexibility. However, remember that refunds for these subscriptions follow the respective app store's policies.
Moreover, TunnelBear doesn't offer a money-back guarantee, unlike many other VPN providers. But if you're unsatisfied with the service, you can apply for a refund. The service considers refund requests on a case-by-case basis.
Additionally, TunnelBear offers team subscriptions starting at $5.75 per user each month. If you have a team, TunnelBear for "Teams" is the perfect choice, ensuring your entire team stays protected on the go.
Yes, TunnelBear has a free version. It gives you up to 2GB of VPN bandwidth every month for testing. However, the free data resets monthly on the same date you created your free account, and any unused data from the previous month doesn't carry over.
TunnelBear also doesn’t have a free trial, but its free plan allows you to test if the VPN fits your needs.
Yes, TunnelBear is a good and solid VPN service. When it comes to the crucial aspects of security and privacy, it's right up there with its competitors. Offering bank-level encryption, a strict no-logs policy, secure protocols, security audits, and more, TunnelBear ensures your online safety. And the best part? It even provides a free service, with the only limitation being a monthly data cap.
But considering the pros and cons, there’s still a lot of work to do to catch up to the top services. For one, speed and performance can be much better. Also, the best-ranking VPNs have much larger server networks than TunnelBear currently offers. And even though it unblocks a few services, it fails to unblock content on platforms like Netflix, Amazon Prime Video, and BBC iPlayer.
All things considered, TunnelBear is enough if you don’t need a VPN for heavy or specialized use. However, if you need one with advanced security and privacy features with super fast speeds, we highly recommend NordVPN as an alternative to TunnelBear.
PROS
CONS
Review Summary If you need a basic and fully automated VPN, TunnelBear is a good option. When it comes to more advanced features, you'll need to look for them elsewhere. | 6.8 Overall Score | ||
Background, Jurisdiction & Reputation | 8 | ||
Supported Platforms & Devices | 6 | ||
Installation & Initial Configuration | 10 | ||
Prominent Features | 7.5 | ||
Server Count & Infrastructure | 7.5 | ||
UI/UX Design & Ease of Use | 7.5 | ||
Media Streaming, Torrenting and Gaming Support | 3 | ||
Security & Privacy | 9 | ||
Speed & Performance | 6 | ||
Customer Support | 4 | ||
Pricing | 6.5 |